myGleeo treats multiple conditions for children below 18 years of age. Click here to know more.
myGleeo's membership costs Rs. 5,250 for 3-months, Rs. 9,000 for 6-months or Rs. 15,000 for 12-months. There are no per-visit fees no matter how much you use myGleeo, you'll never be charged any additional fees. You will only be charged for on-demand services when you avail them.
Nope! Once a myGleeo member there are no surprise fees - use myGleeo as often as you'd like (even if you just need to confirm nothing's wrong).
You will get an order confirmation on email/SMS/WhatsApp with details about your purchase after you place your order. In the message you will find a link to book your on-boarding call with our Care Team. In case you’re unable to book a slot for the on-boarding call, a member from our Care Team will reach out in 1 hour to complete the onboarding process with you.
At-Home Medical Kit: If the subscription you chose includes our At-Home Kit, you will receive a shipping confirmation email once your order has left our facility. You can use the tracking link in the shipment confirmation to follow your order all the way to your home. Finally, when the order is ready for delivery, an email/SMS/WhatsApp message will let you know. Therefore, we recommend you to enter a relevant phone number during checkout. P.S. Please check your spam for the status of your order, if you do not see any updates in your inbox.
The at-home medical kit includes a WiFi ear scope, a pulse oximeter, a digital thermometer, an infantometer/height chart, a head circumference measuring tape. The at-home medical kit is only free with our Nurture Care Plan (12 months).
The at-home medical kit is only free with our Nurture Care Plan (12 months). We recommend you get our handy at-home medical kit as it enables our paediatricians to diagnose more issues - saving you time, stress, and urgent visits to the doctor.
You can speak to our 24x7 Paediatrician and/or you can call an ambulance from myGleeo App. The ambulance will take you to the nearest hospital.
Your at-home kit should reach you in 3-5 days once it has been shipped. You can use the tracking link in your delivery confirmation to see where your order is right now. You can also track your order with the tracking number on our tracking page. Please get in touch with us via mail, phone, or chat with our customer support if you haven't received a shipping confirmation, and we'll assist you sort it out.
No, we offer free & fast shipping on all orders with the at-home medical kit.
Absolutely! myGleeo is the perfect gift for anyone going who is a parent. You can give a myGleeo membership and kit as a gift to someone by clicking here.
Although we would be sorry we didn't meet your expectations, you can be refunded if you were unhappy with our service. Contact customercare@mygleeo.com and they will work with you to get a refund. For more information, check out our refund policy.
While we would be sad to see you go, you can easily cancel your membership online at any time via your account page. There are no complicated hoops to jump through or phone calls you have to make.
Once you have initiated the refund, it will take up to 7 days for us to process the refund. The refund amount should reflect your account depending on the method of payment.
We support all Credit Card, Debit Card, UPI and Net Banking transactions, processed over secure encrypted payment gateways.
Please contact the customer support team if your coupon doesn't work.
One discount code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
If you find yourself needing to extend your subscription period beyond the original agreement, we've got you covered. After the subscription period ends, you can renew your subscription for 3, 6 or 12 months, based on your convenience. And the best part is, we offer additional upfront discounts for extended subscription periods.
We're glad to inform you that extending or renewing your subscription with us is quick and easy. Here's how you can do it:
1. Open the myGleeo app and go to your profile.
2. Click on "My Account" and select "Renew".
3. Choose the Care Plan that you want to renew and confirm the number of months you wish to renew for.
4. Make the payment and you're all set!
5. Once your payment is processed, your care plan subscription will be renewed, and you can continue using it as per your convenience.
If you have any questions or concerns about the renewal process or need further assistance, please don't hesitate to contact us. We're always happy to help and ensure a hassle-free experience for you.
Call us at: +919513438228
Email us at: customercare@mygleeo.com
